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FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are the shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary based on location.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email.
Where is your main office?
Shams Freezone Sharjah
Are there any delivery charges?
Our delivery charges vary according to the dispatch destination.
Am I able to place an order via telephone or WhatsApp?
Yes, for UAE and international orders, you can place your order via telephone by calling our Customer Service +971-55-5355916 (Dubai). The payment should be done upon delivery by cash or online by card.
What is your return policy?
Products can be returned within 15 days of purchase, provided they are unopened and in original condition.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and times vary depending on the destination.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods available on our website & COD on delivery.
How can I make changes to my delivery address after placing an order?
Contact us immediately via WhatsApp, email or a call to change the address with your order ID.
Products
Below are some common questions about our products
What has Pro Eco done to ensure that its products are safe and effective?
Pro Eco is committed to delivering products that not only enhance hair health but also ensure safety and effectiveness. We utilize advanced testing and adhere to strict quality assurance practices, aligning with industry standards in formulation and manufacturing. Our products, produced under Good Manufacturing Practices (GMP), undergo rigorous testing to meet our high-quality standards. If customers ever feel unsatisfied, Pro Eco is eager to listen and address their concerns
Can Pro Eco Products Cause Hair Loss Or Breakage?
Pro Eco is dedicated to enhancing hair health through scientifically backed products. Our rigorous testing, both in-house and by independent parties, confirms that Pro Eco products do not cause hair loss or breakage. It’s important to recognize that hair loss can result from various factors like diet, stress, and health issues. We recommend consulting a dermatologist for persistent hair loss concerns to address your specific needs effectively.
Do your products contain any harmful chemicals?
No, our products are formulated without parabens, sulfates, and harmful chemicals. We prioritize natural and safe ingredients.
Can I use Pro Eco products on colored hair?
Absolutely! Our products are safe for colored hair and are formulated to enhance and protect hair color.